What are the forces encouraging the implementation of e-government operations within established government bureaucracies?
There are several forces that are encouraging the implementation of e-government operations within established government bureaucracies. The top motivators would include:
- Reduced costs.
- Improved services for citizens.
- Increased effectiveness and efficiency.
- Increased accountability and transparency.
In other words, technology enables us to work smarter, not harder. Not surprisingly, the Office of Management and Budget has a division called Office of E-Government & Information Technology. According to their website, they are transforming the public sector to be more like the private sector–more effective and convenient to customers (citizens).
I am all for working smarter rather than harder. However, I can see e-governance implementation being a huge issue for most developing countries around the world. One blatantly obvious challenge is that not all countries have an infrastructure that supports technology especially in rural areas. An even more widespread issue is that there are citizens in countries all over the world who cannot afford luxuries such as iPads or internet.
America is not the exception. There are American citizens that cannot afford technology. Believe it or not, they go without! My eyes were opened to this fact when I was living in Mississippi, the poorest state in our nation. At the time my niece was in elementary school. Her school/teach required students to access their homework assignments, school announcement, and other information online. Hailey was one of the few students in her class that could access this site. The remainder of the students in her class could not afford a computer and/or internet access. Some of those students’ families could not afford a vehicles to to get to a library, and often times the one who did get access to a computer did not know how to operate it. The means just wasn’t there.
I love technology. I love the convenience it provides me. However, we cannot implement these huge changes without seriously considering the challenges. The idea of Hailey’s school streamlining necessary information and assignments online was SUPPOSED to be more efficienct, but in reality it only cause more problems for the majority of the students and parents.