“The Study of Administration” by Woodrow Wilson is today recognized as the foundation for the study of public administration. The publication of his essay in Political Science Quarterly (1887) followed closely on the heels of the civil service reforms. To Wilson (1887) these civil reforms were only the beginning but he insisted that we must “expand into efforts to improve, not the personnel only, but also the organizations and methods of our government offices” (Introduction Section, para. 1). Continue reading
One vignette (minimum 2 pages) that describes the practice of public administration based on an actual encounter (50 points).
As an employee for Florida International University, I practice public administration on a daily basis. I am an administrative assistant in the Facilities Planning unit of the Facilities Management Department. I assist in aiding the very public process of hiring architects and construction managers for all Capital Improvement Projects exceeding over $2 million. I am credited for implementing the process of storing public records and also the procedure now used to handle public record requests. I am responsible for ensuring we are always in compliance with all Florida statutes and regulations. It is my job to make sure the Facilities Planning website is updated with the most accurate information. I am the first person in my unit that the public contacts; as a result, I know that my duty is to provide exceptional customer service to every individual by providing accurate information in a timely manner.
Until very recently, I have experienced only minor frustrations as a citizen when it came to dealing with other public departments or divisions. I have always renewed my vehicle registration and/or driver’s license with great ease at the local DMV or through their user-friendly website. I was able to renew my passport with minimal hoop jumping and even had a pleasant interaction with a very efficient clerk. That same pleasant, efficient clerk assisted me almost a year later in obtaining a marriage license during one of my very short lunch breaks. She remembered our conversation from our previous encounter and made mention on how I should go about changing my name on my passport once I was married. I changed my last name at the Social Security without much effort. The most annoying part may was having to visit the Social Security office twice in 24 hours. Nevertheless, the combined wait time for both trips was less that 30 minutes and the frustration level was practically zero. I have been able to resolve minor traffic violations with a slight pain to my wallet but the experience left nothing lasting on by sanity. How have I not run into the infamous bureaucracy of the public sector? Am I really just THAT lucky? Or can it all be contributed to living in a small town? After all, even if there is a line somewhere in Ocala or Biloxi, it’s never TOO long. Perhaps others who say they experience such awfulness are over dramatic and impatient. I mean you can’t please everyone every single time, right? Continue reading